McDonald Jones Stadium – Venues NSW
Automatic Doors, Roller Doors, Shutters & Commercial Catering Equipment Maintenance
McDonald Jones Stadium is a major regional sporting and events venue operated by Venues NSW. The stadium hosts national sporting events, concerts, corporate functions, and community events, requiring highly reliable building infrastructure and equipment to support large crowds and critical event operations.
The Challenge
Maintaining a stadium is not like maintaining a commercial office building. McDonald Jones Stadium runs on an event calendar, which means maintenance access is narrow and has to be planned carefully around bump-in and bump-out schedules, venue hire agreements and the gaps between events. There is no ducking in on a Tuesday afternoon to run an inspection if a concert is setting up.
The automatic door systems carry a lot of responsibility on event days. They are the primary entry and exit points for the public, staff and emergency services. A failure during a game or event is not just an inconvenience; it is a crowd management and compliance problem that needs to be resolved immediately. The same applies to roller doors and shutters at loading docks and service corridors, which need to operate reliably for bump-in operations, deliveries and emergency access.
The catering operation adds another layer. Multiple kitchen and food service locations run simultaneously on event days under strict food safety regulations. A failed grill, fryer, oven or refrigeration unit mid-event affects food service delivery and vendor revenue directly. The volume of equipment and the intensity of use during events accelerates wear in a way that a reactive maintenance approach cannot keep up with.
Services Provided by GBE Group
Kitchen and food service equipment servicing
Preventative maintenance scheduling aligned to the event calendar
Reactive breakdown response, compliance and safety inspections
Asset condition reporting and capital replacement planning
GBE Group Preventive Maintenance Program
GBE Group built a preventive maintenance programme around the stadium's event calendar, scheduling inspections and servicing during off-peak windows and ahead of major events. The goal was straightforward: reduce the chance of something failing on event day.
For automatic doors and roller doors, service visits are aligned to the venue's booking calendar. Each visit covers condition assessments, adjustments, lubrication, safety compliance checks and minor repairs. Asset condition reports go to Venues NSW after each visit, giving the facilities management team visibility into asset health and upcoming capital replacement.
For commercial catering equipment, GBE deployed technicians with experience across the range of appliances found in large-scale food service environments.
Preventive maintenance visits are scheduled around the catering team's preparation timetable, with a reactive callout service in place for breakdowns when they occur. Because GBE operates across multiple trades, electrical faults within catering equipment can be handled by the same team, which reduces the number of contractors on site and keeps fault resolution straightforward.
Results & Outcomes
Improved asset condition visibility for the stadium management team
Compliance maintained across automatic door safety standards
Fast reactive response times when breakdowns occur
Simplified contractor management for Venues NSW through multi-discipline service delivery
Capital replacement planning support for aging assets
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